Experience & Innovation

About CDW's Connect Team

Since 1984, CDW has been at the forefront of technology solutions, and our Amazon Connect team continues this legacy of innovation. As a premier AWS partner, we specialize in implementing cutting-edge contact center solutions powered by Amazon Connect, leveraging advanced AI technologies like Amazon Bedrock and Amazon Lex.

Our dedicated team of Connect specialists brings decades of combined experience in contact center technologies, cloud solutions, and AI implementation. We work closely with organizations to transform their customer experience through intelligent automation, natural language processing, and seamless integration capabilities.

Located at our innovative demo center in Vernon Hills, Illinois, we provide hands-on demonstrations of Amazon Connect's capabilities, showing you firsthand how these solutions can revolutionize your customer service operations.

Demo Center Details:

  • Hours: Monday - Friday, 7:00 AM - 5:00 PM CT
  • 200 N Milwaukee Ave, Vernon Hills, Illinois, 60061-1577
  • +1 320-345-5695
  • connectdemo@cdwaws.com

39+

Years of Experience

500+

Connect Implementations

50+

AI Integrations

24/7

Support Available

CDW Connect Demo Center

Experience the Future of Contact Centers

Amazon Connect Features

Voice Solutions

Advanced IVR systems with natural language processing and intelligent call routing

AI Chatbots

Amazon Lex-powered chatbots with Bedrock integration for natural conversations

Analytics

Real-time and historical analytics with customizable dashboards and reporting

Agent Workspace

Modern agent interface with CRM integration and workflow automation

Task Management

Automated task distribution and queue management for optimal efficiency

Security

AWS-grade security with encryption and compliance certifications

Cloud Integration

Seamless integration with AWS services and third-party applications

Contact Flows

Visual flow designer for creating sophisticated customer interactions

Complete Contact Center Solution

Experience all these features and more in our live demo environment. Schedule a personalized demonstration to see how Amazon Connect can transform your contact center operations.

Schedule Demo

Implementation Showcases

Connect Solutions

All Solutions AI & Automation Integrations Analytics
AI Chatbot Implementation

AI-Powered Chat

Lex Chatbot with Bedrock Integration

Contact Center Analytics

Real-time Analytics

Custom Dashboard Solutions

CRM Integration

CRM Integration

Seamless CRM Connectivity

Sentiment Analysis

Sentiment Analysis

Real-time Customer Insight

Workflow Automation

Task Automation

Automated Workflow Solutions

Voice Solutions

Voice AI

Intelligent Voice Solutions

Our Expertise

Why Choose CDW

AWS Advanced Partner

As an AWS Advanced Partner, we bring deep expertise in Amazon Connect and the complete AWS ecosystem to every implementation.

39 Years of Excellence

Since 1984, CDW has been delivering cutting-edge technology solutions, bringing decades of experience to your contact center transformation.

Dedicated Support

Our team provides comprehensive support throughout your journey, from initial demo to implementation and beyond.

"CDW's Amazon Connect implementation has revolutionized our customer service operations. The AI integration and analytics capabilities have significantly improved our efficiency and customer satisfaction."

Sarah Johnson

Director of Customer Experience, Fortune 500 Retail Company

Client Testimonial

"The demo environment provided by CDW helped us visualize exactly how Amazon Connect would transform our contact center. Their expertise in AI and automation made the transition seamless."

Michael Chen

CTO, Healthcare Services Provider

Client Testimonial

"Working with CDW's Connect team has been exceptional. Their understanding of both technical requirements and business needs ensured our implementation exceeded expectations."

David Miller

VP of Operations, Financial Services Firm

Client Testimonial

Meet Our Experts

Amazon Connect Team

Eric Paine

Eric Paine

Connect Team Manager

Leading CDW's Amazon Connect initiatives and team development strategies.

Joel Suarez

Joel Suarez

Pre-Sales Consultant

Helping customers envision their ideal Connect implementation.

TJ Paulson

TJ Paulson

Technical Solutions Architect

Specializing in complex Connect integrations and AI solutions.

Jake Savage

Jake Savage

Technical Solutions Architect

Expert in contact flow design and Connect customization.

Rashid Shafer

Rashid Shafer

Technical Solutions Architect

Focused on AWS integration and Connect security solutions.

We Are Ready to Help You

Get the Best Solution for Your Business

Get Started

Flexible Solutions

Implementation Options

Basic Connect

Small Business
Solutions
  • Voice & Chat Capabilities
  • Basic IVR Flows
  • Standard Reporting
  • Email Integration

Advanced Connect

Enterprise
Solutions
  • AI-Powered Interactions
  • Custom Analytics
  • CRM Integration
  • Omnichannel Support

Custom Solutions

Tailored
Implementation
  • Full AWS Integration
  • Custom AI Development
  • Advanced Security
  • Global Deployment

Schedule Your Demo

Experience the power of Amazon Connect firsthand with a personalized demonstration.
Our team will walk you through the features that matter most to your business.

200 N Milwaukee Ave
Vernon Hills, Illinois 60061-1577

Call Us:
+1 320-345-5695

connectdemo@cdwaws.com
explore.cdwaws.com

Demo Center Hours: Monday - Friday, 7:00 AM - 5:00 PM CT